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Shipping policy

Last updated: September 21, 2026

Good Brother Handcrafted LLC operates this store and website, including all related products, content, and services, to provide a premium candle and home fragrance experience. This Shipping Policy applies to purchases made through our online store within the United States.

Shipping Coverage

We currently ship within the United States only.

Processing Time

Orders are typically processed and shipped within 1–2 business days. During periods of high order volume, including seasonal launches and holidays, processing may take up to 3–5 business days.

Processing times do not include carrier transit time. Delivery times may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.

Shipping Rates

  • Free shipping on orders over $50

  • $5 flat-rate shipping on orders under $50

  • Free local delivery to eligible addresses in Champaign, Urbana, and Savoy, Illinois

Available shipping and local delivery options will be displayed at checkout based on the delivery address.

Carriers

Orders may be shipped via USPS, UPS, or FedEx, depending on the destination, package size, and available shipping service.

Tracking Information

You’ll receive a shipping confirmation email with tracking information once your order has shipped. Please allow time for the carrier to update tracking information after your package has been accepted.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact info@goodbrotherhandcrafted.com with your order number so we can help.

For items that arrive damaged, please contact us as soon as possible and include photos of the damaged item and packaging when available.

Order Changes and Address Updates

If you need to update your shipping address or modify your order after purchase, please contact us as soon as possible. We’ll do our best to accommodate changes before fulfillment, but changes cannot be guaranteed once an order has been placed.

Once an order has shipped, we are unable to change the delivery address.