Refund policy
Last updated: September 21, 2026
Good Brother Handcrafted LLC operates this store and website, including all related products, content, and services, to provide a premium candle and home fragrance experience. This Return and Refund Policy applies to purchases made through our online store within the United States.
Returns & Exchanges
Due to the nature of our handcrafted products, all sales are final. We do not accept returns or exchanges for reasons such as scent preference, change of mind, or products that have been opened, burned, or used.
If your order arrives damaged or you receive an incorrect item, we’ll make it right as outlined below.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@goodbrotherhandcrafted.com with your order number and clear photos of the product and packaging.
For eligible claims:
-
We will replace the affected item at no cost.
-
If a replacement is unavailable, we will issue a refund to your original payment method.
-
We may ask you to safely dispose of or return the affected item. If a return is required, we will provide a prepaid return label and instructions.
How to Start a Claim
To request assistance with a damaged or incorrect order, please email info@goodbrotherhandcrafted.com with:
-
Your order number
-
Clear photos of the product and packaging
-
A brief description of the issue
Please do not send items back without contacting us first. If a return is required, we will provide the return instructions and a prepaid shipping label by email.
Non-Returnable Items
In addition to our final-sale policy, we cannot accept returns of:
-
Opened, burned, or used candles
-
Sale or clearance items
-
Gift cards
Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible with your order number. We may be able to accommodate changes or cancellations before fulfillment begins, but we cannot guarantee changes once an order has been placed.
Orders that have already shipped cannot be canceled.
Refund Timing
Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the credit to your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact info@goodbrotherhandcrafted.com.