Refund policy

Last updated: October 30, 2025

Good Brother Handcrafted operates this store and website, including all related products, content, and services, in order to provide a premium candle and home fragrance experience. This Return and Refund Policy applies to all purchases made through our online store within the United States.

All Sales Are Final

We do not accept returns or exchanges.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery at info@goodbrotherhandcrafted.com with your order number and clear photos of the issue.

• We will replace the item at no cost.
• If a replacement is unavailable, we will issue a refund to your original payment method.
• We may ask you to safely dispose of or return the damaged item. If a return is required, we will provide a prepaid return label and instructions.

How to Start a Claim

To request a replacement or refund for a damaged or incorrect order, please email info@goodbrotherhandcrafted.com with the following information:

1. Your order number
2. Photos of the product and packaging
3. A brief description of the issue

Returns sent without prior approval will not be accepted. Approved returns, if required, will receive a prepaid return label and return address by email.

Non-Returnable Items

• Opened, burned, or used candles
• Sale items and gift cards

Order Changes and Cancellations

We can modify or cancel an order before it ships. Please contact us as soon as possible with your order number.

Refund Timing

Approved refunds are processed within 10 business days to the original payment method. Your bank or card issuer may require additional time to post the credit. If it has been more than 15 business days since your refund was approved, please contact info@goodbrotherhandcrafted.com.